The following are the terms and conditions for use of the One Touch Enterprises Pty Ltd SMS Messaging systems including touchSMS. You, as account holders and users, are subject to these terms and conditions, the One Touch Enterprises Pty Ltd Privacy Statement, disclaimers and notices (collectively known as “Terms of use”) issued by One Touch Enterprises Pty Ltd.
Use of or access to the One Touch Enterprises Pty Ltd messaging service constitutes the agreement to these terms of use.
Changes to or Termination of Accounts
One Touch Enterprises Pty Ltd may change any of these Terms of Use at any time by giving notice to the account holder. This notice may be by way of e-mail or a posting of the change on the One Touch Enterprises Pty Ltd website once a user is logged in to their account. Continued use of the One Touch Enterprises Pty Ltd account will amount to acceptance of these changes.
One Touch Enterprises Pty Ltd may terminate any account holder’s account if it believes any of these Terms of Use have been breached, or to protect One Touch Enterprises Pty Ltd property. Monies owing by the account holder will still be payable to One Touch Enterprises Pty Ltd.
Users Responsibilities
Account holders and/or users must keep their personal registration information (name, billing details and contact data) accurate, complete and up to date. One Touch Enterprises Pty Ltd reserves the right to verify this information from time to time and to terminate without notice any accounts found in non-compliance with this requirement.
Account holder information may be accessed in accordance with the One Touch Enterprises Pty Ltd Privacy Principles.
Use of One Touch Enterprises Pty Ltd.’s messaging systems is the account holder’s responsibility and totally at the account holder’s own risk.
One Touch Enterprises Pty Ltd (including its employees and contractors) will not be liable for any loss or damage caused to the account holder, user or anyone else as a result of using the One Touch Enterprises Pty Ltd service. This includes but is not limited to loss or damage caused by loss or delay of message content or any loss caused by the negligence of One Touch Enterprises Pty Ltd, its employees or contractors.
Account holders and users will be totally responsible for costs incurred from the use of their account, including costs incurred by others entrusted with the account holder’s username and password.
Therefore account holders and users must accept responsibility for all aspects of their One Touch Enterprises Pty Ltd account, including the actions of all persons in possession of the account holders username and password.
The account holder or user indemnifies One Touch Enterprises Pty Ltd from all costs, liabilities, suits, actions or claims arising or in any other way connected with One Touch Enterprises Pty Ltd from the account holder’s or user’s use of their One Touch Enterprises Pty Ltd account, or any other person using the account holder’s username and password.
The account holder and user agree’s not to transmit any material which violates State or Federal law, instructions, regulations or guidelines issued by regulatory authorities, relevant licenses and other codes of practice or transmit any material which is in contravention to any privacy or copyright rules or any other proprietary interest.
The account holder and/or user agrees not to harass, stalk, abuse or threaten any other person through the use of One Touch Enterprises Pty Ltd messaging.
The account holder agrees to be aware and abide by State and National regulation and law regarding the use of SMS as an advertising and communication media. The account holder, as a message originator, agrees to comply with:
In Australia;
- The SPAM ACT 2003– See the ACMA Avoid sending spam information guide
In New Zealand;
- The Unsolicited Electronic Messages Act 2007, issued by The Parliamentary Counsel Office of New Zealand.
Further information on the SPAM ACT practical guide for business and the ACIF Industry code for SMS is outlined in the “SMS Guideline for commercial message originators” below.
The account holder and/or user agrees not to interfere with the operation of the One Touch Enterprises Pty Ltd messaging system.
One Touch Enterprises Pty Ltd directors maintain the right to inspect message content and take appropriate action on receiving complaints relating to message content via the One Touch Enterprises Pty Ltd service. We take the abuse of people’s privacy rights seriously. One Touch Enterprises Pty Ltd contacts all account holders by e-mail or phone for any matter relating to unsolicited, abusive, deceptive or misleading messaging that has been conducted through the One Touch Enterprises Pty Ltd service. Appropriate action may constitute the suspension or cancellation of an account pending an investigation into any alleged abuse or misuse of the One Touch Enterprises Pty Ltd service for inappropriate or illegal use.
The account holder and/or user agrees that all the contents of the One Touch Enterprises Pty Ltd Messaging service, including websites, pages, logos, hardware and promotional materials are protected by copyrights and trademarks and remain the property of One Touch Enterprises Pty Ltd and may not be copied for any reason.
SMS Guidelines for commercial message originators
1. The SPAM ACT or THE UNSOLICITED ELECTRONIC MESSAGES ACT. One Touch Enterprises Pty Ltd account holders agree to comply with the SPAM ACT or THE UNSOLICITED ELECTRONIC MESSAGES ACT. Further, One Touch Enterprises Pty Ltd account holders agree to follow the information guide produced by the ACMA Avoid sending spam or The Unsolicited Electronic Messages Act 2007 which state;
The three key steps you should follow are:
A. Consent
Only send commercial electronic messages with the addressee’s consent – either express or inferred consent.
B. Identify
Include clear and accurate information about the person or business that is responsible for sending the commercial electronic message.
C. Unsubscribe
Ensure that a functional unsubscribe facility is included in all your commercial electronic messages. Deal with unsubscribe requests promptly.
2. One Touch Enterprises Pty Ltd account holders agree to comply with ACIF Industry Guidelines for sending SMS.
This guideline states:
a) Recognised Identifier – Message originators (the One Touch Enterprises Pty Ltd Account Holder) should include a Recognised Identifier in all their Marketing Messages. The Recognised Identifier should be in a form that reasonably enables a Recipient to identify or directly contact the Message Originator (the One Touch Enterprises Pty Ltd account holder).
b) Prohibition of Marketing Messages – Message originators should not send Marketing Messages to Recipients via SMS unless:
The Recipient has requested the Marketing Messages
ii. The Recipient has provided the Message Originator with prior consent to send such Marketing Messages, or
iii. The message Originator complies with the provisions of Clause 2.1 (a) or Clause 2.1(c) of the National Privacy Principles, as contained in Schedule 3 of the Privacy Act 1998
c) Recipients Rights to Opt Out – One Touch Enterprises Pty Ltd account holders sending marketing messages should implement appropriate means of allowing the recipient to notify the message originator not to send further Marketing Messages. The means should be:
i. Easy to use by the Recipients
ii. Minimise any inconvenience
iii. Be provided at a low cost to the recipient
d) Compliance with Opt-out Notices – The message originator should comply as soon as practicable with any notice it receives under clause c) above and not send further Marketing Messages unless and until the Recipient requests or consents to receiving further marketing messages.